499et's Privacy Policy
Your personal information is extremely important to us. This policy explains how 499et collects, stores, and keeps your information secure.
Introduction & Scope
This privacy policy ("Policy") applies to all services and products on the 499et platform. By using our services through our website, mobile app, or any other channel, you are considered to have accepted the terms of this policy.
499et is a trusted online betting and gaming platform in Bangladesh. We give the highest priority to our users' privacy. This policy will inform you about what types of information we collect, why we collect it, how we use it, and how we keep it secure.
This policy applies to individuals aged 18 or older. However, you must be at least 21 years old to open an account on our platform. We do not knowingly collect any information from minors.
If you have any questions while reading this policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.
Information We Collect
499et collects different types of information for various purposes. Details are described below.
Personally Identifiable Information
We collect the following information for account registration and management:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Phone number
- National ID or passport details (for identity verification)
- Current address
Financial Information
We use the following information to ensure secure transactions:
- bKash, Nagad, or Rocket account numbers (only the last few digits are stored)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction records and dates
Complete payment card or account details are not stored on our servers.
Usage Information
To improve the platform experience, we collect:
- Game play history and preferences
- Betting patterns and activity
- Session duration and activity
- Preferred categories (cricket, slots, casino, etc.)
- Bonus usage information
Technical Information
To ensure security and quality of service, we automatically collect:
- IP address
- Browser type and version
- Device information (mobile, tablet, computer)
- Operating system
- Cookie and session data
- Login time and location
Purpose of Data Use
Reasons we use your information
499et uses your information only for the following legitimate purposes:
- Account management: To create, verify, and manage your account.
- Identity verification: To confirm identity through the KYC (Know Your Customer) process to ensure a secure environment.
- Financial transaction processing: To complete transactions related to deposits, withdrawals, and bonuses.
- Fraud prevention: To monitor for irregularities, fraud, or money laundering.
- Customer support: To help resolve your questions or issues.
- Platform improvement: To analyze usage patterns in order to improve our services.
- Legal obligations: To comply with applicable laws and regulations.
- Responsible gaming: To identify problematic gaming behavior and provide necessary support.
- Relevant communications: To send important account notifications and information.
Important: 499et never sells your information to third-party advertisers and does not share it with third parties for marketing purposes without your consent.
Data Sharing & Disclosure
When and with whom information is shared
We may share your information with the following parties only in very limited circumstances and only to the extent necessary:
- Payment processors: bKash, Nagad, Rocket, and banks (such as Dutch-Bangla Bank, BRAC Bank) to complete transactions. These organizations follow strict security standards.
- Technology partners: Software providers that assist in operating the platform, who are contractually bound to comply with our privacy policy.
- Game providers: Providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive the minimum necessary information to deliver gaming services.
- Law enforcement authorities: When required by court order or lawful legal demand.
- Security investigators: When needed to investigate fraud, deception, or criminal activity.
Outside of the above reasons, we do not share your personal information with third parties under any other circumstances. Your information is never sold or rented.
Cookie & Tracking Technologies
What cookies are and how we use them
Cookies are small text files stored in your browser. 499et uses the following types of cookies:
- Essential cookies: To maintain login sessions, verify security, and ensure the core functionality of the platform. These cookies cannot be disabled.
- Functional cookies: To remember your preferences (language, interface settings). These can be disabled, though some features will not be available if you do.
- Analytical cookies: To understand how users interact with the platform, which helps improve our services.
You can manage cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Data Security Measures
499et uses industry-standard security technology to keep your information secure. Our platform is a safe and reliable environment.
Encryption
SSL/TLS encryption is used for all data transmissions. This means all information exchanged between your browser and our servers is encrypted. Stored sensitive information is also kept in encrypted form.
Secure Servers
Our data is stored in secure data centers where firewalls, intrusion detection systems, and regular security audits are in place. Multiple layers of security are used to prevent unauthorized access.
Access Controls
Only authorized personnel can access necessary information, governed by a strict need-to-know policy. All access is logged and reviewed regularly.
Security Monitoring
Our systems are monitored 24/7 for suspicious activity. Any potential security breach is quickly detected and acted upon. We conduct regular security assessments.
Data Retention Period
How long we keep your information
499et does not retain your information longer than necessary. Retention periods differ depending on the type of information:
- Account information: For as long as your account is active, and for a defined period after account closure as required by law.
- Financial transaction records: Retained for an extended period in accordance with financial regulations.
- Login and activity logs: Retained for a limited period for security review purposes.
- Communication records: Retained for a defined period to ensure quality customer service.
Once legal obligations are fulfilled, we securely delete or anonymize your information.
Your Rights & Choices
499et respects your right to privacy. You have the following rights regarding your information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Deletion
In certain circumstances, you can request that your information be deleted, unless we have a legal obligation to retain it.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Right to Restriction
In certain circumstances, you can request that the processing of your information be restricted.
Portability
You have the right to receive the information we hold about you in a structured format.
To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request as quickly as possible.
Third-Party Links & Services
About External Services
Our platform may have connections to third-party service providers (such as game developers and payment processors). These parties have their own privacy policies and operate outside the control of 499et.
You are advised to read the privacy policies of third-party services before using them. 499et is not responsible for the collection or use of information by third parties.
Protection of Minors
Warning: Our platform is for individuals aged 21 and above only. We do not knowingly collect or store information from minors.
Our Policy on Minors
499et gives the highest importance to the protection of minors. Age is verified when opening an account on our platform. If any minor's information reaches us by mistake, we will delete it immediately.
If you believe a minor has provided information on our platform, please contact us immediately.
Policy Changes
How we notify you of changes
499et may update this privacy policy as needed. Before any significant change, we will:
- Display a notice on the main page.
- Notify registered users by email.
- We will update the "Last Updated" date on this page.
If you continue using the platform after any changes, you will be considered to have accepted the new policy. Therefore, it is recommended that you visit this page regularly.
Complaint Process
Share Your Concern
If you have any privacy-related concerns or complaints, 499et takes them seriously. To submit a complaint:
- Contact us directly via our live chat (available 24/7).
- Send a detailed email to [email protected].
- You can describe your issue in either Bengali or English.
We will review your complaint, take the necessary steps, and inform you of the outcome. Our goal is to resolve every privacy-related concern quickly and effectively.
Privacy Related Questions?
Our support team is available 24/7. Assistance is available in both Bengali and English.